Information We Collect
We collect different types of information to provide you with comprehensive financial analysis services and improve your experience on our platform.
Personal Information You Provide
When you register for our services or contact us, we collect information such as your name, email address, phone number, and company details. This information helps us customize our analysis reports and communicate with you effectively.
- Contact details including name, email, and phone number
- Professional information and company affiliations
- Payment information processed through secure third-party providers
- Communication preferences and subscription settings
- Any additional information you choose to share with us
Information We Collect Automatically
Our website automatically collects certain technical information about your visit to help us understand how our services are used and to improve functionality.
- Browser type, device information, and IP address
- Pages visited, time spent on our website, and navigation patterns
- Referring websites and search terms used to find us
- Session data and user interaction patterns
How We Use Your Information
Your information enables us to deliver high-quality financial analysis services tailored to your business needs. We use this data responsibly and only for legitimate business purposes.
- Providing comparative company analysis reports and financial insights
- Processing payments and managing your account subscriptions
- Communicating updates about our services and industry developments
- Improving our platform based on user feedback and usage patterns
- Ensuring website security and preventing fraudulent activities
- Complying with legal obligations and regulatory requirements
We never sell your personal information to third parties or use it for purposes unrelated to our financial analysis services.
Information Sharing and Disclosure
We share your information only when necessary to provide our services or when required by law. Your trust is essential to us, and we maintain strict controls over data sharing.
Service Providers
We work with trusted third-party service providers who help us deliver our services effectively. These partners include payment processors, email service providers, and technical infrastructure companies.
Legal Requirements
We may disclose your information when required to comply with Australian law, respond to legal processes, or protect the rights and safety of our users and the public.
Business Transfers
In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity, subject to the same privacy protections outlined in this policy.
Your Privacy Rights
Under Australian privacy law, you have several important rights regarding your personal information. We're committed to helping you exercise these rights easily and effectively.
Access Your Information
You can request a copy of the personal information we hold about you and understand how we're using it.
Update or Correct Data
You can ask us to update or correct any inaccurate or incomplete personal information we have about you.
Delete Your Data
In certain circumstances, you can request that we delete your personal information from our systems.
Data Portability
You can request to receive your personal information in a structured, commonly used format.
To exercise any of these rights, simply contact us using the details provided at the end of this policy. We'll respond to your request within 30 days and work with you to address any concerns.
Data Security and Protection
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Our security practices include encrypted data transmission, secure server environments, restricted access controls, and regular security assessments. We also provide guidance to help you protect your own account security.
While we implement industry-standard security measures, no method of electronic transmission or storage is completely secure. We continuously monitor and update our security practices to address evolving threats.
Data Retention
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Our retention periods vary based on the type of information and how it's used.
| Information Type | Retention Period |
|---|---|
| Account Information | Active account plus 7 years after closure |
| Transaction Records | 7 years for tax and compliance purposes |
| Website Analytics | 26 months from collection |
| Marketing Communications | Until you unsubscribe or 3 years of inactivity |
When retention periods expire, we securely delete or anonymize your personal information. You can also request earlier deletion in certain circumstances.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website and understand how our services are used.
Types of Cookies We Use
- Essential cookies that enable core website functionality
- Analytics cookies that help us understand website usage patterns
- Preference cookies that remember your settings and choices
- Security cookies that protect against fraudulent activity
You can control cookies through your browser settings, though disabling certain cookies may affect website functionality. Our cookie policy provides detailed information about managing these preferences.
International Data Transfers
Your personal information is primarily stored and processed in Australia. When we use international service providers, we ensure appropriate safeguards are in place to protect your data.
We only transfer data internationally when necessary for service delivery and ensure that adequate protection measures are in place, including contractual safeguards and compliance with Australian privacy requirements.
Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. We'll notify you of any material changes through email or prominent website notices.
We encourage you to review this policy regularly to stay informed about how we're protecting your information. The "last updated" date at the top of this policy indicates when changes were last made.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or need to report a privacy concern, we're here to help.
Email: contact@xylarionos.com
Phone: +61415441493
Mail: 96 Highfield Drv, Merrimac QLD 4226, Australia
We aim to respond to all privacy inquiries within 30 days and work with you to resolve any concerns about how your personal information is handled.